ean 9780324382358 temática MANAGEMENT edición 7ª año Publicación 2008 idioma INGLÉS editorial CENGAGE LEARNING páginas 848 formato CARTONÉ 60,49 €    PEDIR   NOVEDAD

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Guide your students into quality management today with this definitive market leader and authoritative educational reference. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices, such as those reflected in the Baldrige Criteria. This new edition continues to provide unmatched coverage and insightful comparisons of ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards that no other book can offer. A wealth of first-hand, current examples from leading organizations throughout the world emphasize the practicality of the book’s managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps you effectively prepare students to become Certified Quality Managers. New to this edition Updated chapters provide the most current coverage of key quality management principles and best practices shaping the success of organizations throughout the world today. Many new Quality in Practice cases at the conclusion of each chapter reinforce chapter concepts, prompt discussion, and provide practical applications within a variety of organizations--often drawn from the authors’’ first-hand experiences. Extensive variety of updated examples from organizations around the world emphasize the importance of quality within today’’s global economy. Numerous new end-of-chapter cases give student hands-on opportunities to examine the practical aspects of quality management for organizational success in today’’s competitive business world.

indíce

Part 1: THE QUALITY SYSTEM. 1. Introduction to Quality. 2. Total Quality in Organizations. 3. Philosophies and Frameworks. Part 2: THE MANAGEMENT SYSTEM. 4. Focusing on Customers. 5. Leadership and Strategic Planning. 6. High-Performance Human Resource Practices. 7. Process Management. 8. Performance Measurement and Strategic Information Management. 9. Building and Sustaining Total Quality Organizations. Part 3: SIX SIGMA AND THE TECHNICAL SYSTEM. 10. Principles of Six Sigma. 11. Statistical Thinking and Applications. 12. Design for Six Sigma. 13. Tools for Process Improvement. 14. Statistical Process Control. Appendixes (Statistical Tables). Solutions.