Since 1975, HOW and its subsequent editions have been a prominent reference source for business writers, office personnel, and students. With every new edition, HOW has kept pace with changes in our language and the business environment, striving to provide a useful and easy-to-understand reference manual for all professionals involved in organizational operations. It includes detailed and precise information for writing, formatting, and transmitting communications. Unlike other reference books, HOW 12 is tailored for writing style, grammar, mechanics, and techniques in a business/office environment. This text can be used as a stand-alone reference or as a supplement.

Features
HOW 12, International Edition, continues to emphasize those grammar, punctuation, capitalization, and number-usage principles that are fundamental to users’’ basic language skills. Each new edition provides updated relevant examples to illustrate principles contained in the reference manual.
Chapter 8, introduced in HOW 11, covers the elements of developing an effective writing style for business communication, including the writing style for e-mail messages. Chapter 8 continues to be a key feature in HOW 12 as employers continually seek employees with excellent written communication skills.
HOW 12 provides descriptions and illustrations of letter, memorandum, report, meeting minutes, agenda, news release, and itinerary formats. It includes examples of listings, charts, footnotes, tables, and other such content features of business documents. New to HOW 12--this reference book covers how to work with Microsoft Word 2007 default formats in preparing business documents.
HOW 12, International Edition, describes the latest Internet access options and provides information on e-mail, search sites and procedures, evaluating Web sites, and valuable resources on the Web. Up-to-date URLs of career centers on the Web are included.
HOW 12, International Edition, contains information on preparing traditional résumés, scannable résumés, online (ASCII) résumés, application letters, reference-request letters, and follow-up letters--all necessary documents for the job-seeking process. It also provides resources for accessing Internet career centers and corporate career sites.
HOW 12 retains the popular red-and-black text format. The back cover listing of chapters and side tabs lead the user to the appropriate chapter. The solution finder at the beginning of each chapter helps the user to quickly and easily see the main topics covered in each chapter and move swiftly to the answer for which they are searching. These features make HOW the easiest-to-use reference book on the market.