Presents the area of knowledge management from a broad, multidisplinary perspective that encompasses strategy, structure, systems, and HRM. This unique critical approach provides a comprehensive and coherent overview of all organizational issues related to the topic.
Incorporates a wide range of in-text learning features and case examples into every chapter, ensuring a thorough understanding of each topic and how it applies to the business world.
Adopts a truly European and international perspective by drawing from a range of global examples.
A fully integrated Online Resource Centre accompanies this text, providing additional student resources such as weblinks and extended case studies.

1: Introduction: The Contemporary Importance of Knowledge and Knowledge Management
SECTION 1: EPISTEMOLOGIES OF KNOWLEDGE IN THE KNOWLEDGE MANAGEMENT LITERATURE
2: The Objectivist Perspective on Knowledge
3: The Practice-Based Perspective on Knowledge
SECTION 2: AN INTRODUCTION TO KEY CONCEPTS
4: What is Knowledge Management?
5: Knowledge Intensive Firms and Knowledge Workers
6: Learning and Knowledge Management
SECTION 3: KNOWLEDGE CREATION AND ORGANIZATIONAL LOSS
7: Nonaka and Knowledge Creation Theory
8: Unlearning and the Deliberate Loss of Knowledge
SECTION 4: SOCIO-CULTURAL ISSUES RELATED TO MANAGING AND SHARING KNOWLEDGE
9: The Influence of Socio-Cultural Factors in Motivating Workers to Participate in Knowledge Management Initiatives
10: Communities of Practice
11: Cross Community, Boundary Spanning Knowledge Processes
12: Power, Politics, Conflict, and Knowledge Processes
13: Information and Communication Technologies and Knowledge Management
14: Facilitating Knowledge Management via the use of Human Resource Management Practices
15: Leadership, Organizational Culture Management and Knowledge Management
16: Reflections on the topic of Knowledge Management