Packed with relevant, real-world illustrations and cases, QUALITY MANAGEMENT, ORGANIZATION, and STRATEGY, 6e, International Edition presents the basic principles and tools associated with quality and performance excellence through cutting-edge coverage that includes the latest thinking and practices from the field. This proven text has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Excellent case studies give students practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.
Features
Considerable flexibility is built into QUALITY MANAGEMENT, ORGANIZATION, and STRATEGY, 6e, International Edition to meet the unique needs of individual instructors — and their students. After chapters 1 and 2, all other chapters can be sequenced in almost any order.
Unlike most books on quality, QUALITY MANAGEMENT, ORGANIZATION, and STRATEGY, 6e, International Edition is organized according to traditional management topics. This student-friendly organization helps readers see the parallels between quality principles and management theories in areas such as organizational design and leadership.
Many quality principles are based on management theories that are familiar to teachers and students. The organization of this book enables students to appreciate the ways in which quality and performance excellence differs from those theories.
Part II introduces the importance of quality and performance excellence from a strategic perspective, the idea of customer-supplier relationships, and the role of organizational design. Part III, Performance Excellence and Organizational Behavior, discusses the themes of teamwork and empowerment as well as relates quality to the topics of groups and motivation. Part IV deals with practices for making performance excellence a part of today’’s organizations, focusing on leadership and the journey to performance excellence.
Preface.
PART I: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE.
1 Introduction to Quality and Performance Excellence.
2 Frameworks for Quality and Performance Excellence.
3 Tools and Techniques for Quality Design and Control.
4 Tools and Techniques for Quality Improvement.
PART II: PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATION THEORY.
5 Competitive Advantage and Strategic Management for Performance Excellence.
6 Quality in Customer-Supplier Relationships.
7 Designing Organizations for Performance Excellence.
PART III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR.
8 Quality Teamwork.
9 Engagement, Empowerment, and Motivation.
PART IV: LEADERSHIP AND ORGANIZATIONAL CHANGE.
10 Leadership for Performance Excellence.
11 Performance Excellence and Organizational Change.
Index.
Thoroughly revised and updated, QUALITY MANAGEMENT, ORGANIZATION, and STRATEGY, 6e, International Edition maintains its signature student-friendly style as it delivers cutting-edge coverage of key issues, contemporary thinking, and recent evolutionary changes in the quality profession.Using real-world examples to illustrate text concepts, each chapter now begins with a "Performance Excellence Profile" highlighting a recent Baldrige recipient whose practices have particular relevance to the chapter material.Numerous new boxed examples have been added throughout, illustrating key ideas and themes as well as providing hands-on opportunities to help you sharpen critical-thinking skills.Chapter 9 now takes a broader perspective of employee engagement than in previous editions.
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James R. Evans
James R. Evans is professor and director of the Center for Performance Excellence at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997–1998, 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award, and serving as a judge for the Ohio Award for Excellence and Alaska Performance Excellence Award. He is currently Editor of the Quality Management Journal, published by the American Society for Quality. During the annual Quality Congress in May 2004, The American Society for Quality presented Jim and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6th edition. The Crosby medal was presented to the authors "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."
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